Grievance Redressal

At ONE NXT, we are committed to maintaining transparency, responsible content practices, and protecting user rights. If you have any concerns regarding the platform, its services, or any content available on ONE NXT, you may submit your grievance to our designated Grievance Officer.

We aim to acknowledge complaints within 24 hours and resolve them within 15 days, in accordance with applicable digital media regulations.

Grievance Officer

Name: Pardhu Reddy

Email: grievance@onenxt.in

Information Required for Submitting a Complaint

To help us process your request efficiently, please include the following information in your email:

Full Name
Email Address
Title of the Movie or Series (Season / Episode if applicable)
Country or Region of Viewing
Date of Viewing
Category of Complaint (Age Rating, Content Description, Access Control, Platform Issue, or Other)
Detailed Description of the Grievance (include timestamps or screenshots if relevant)

Incomplete complaints may require additional information before processing.

Content Compliance

ONE NXT follows applicable Indian Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. We are committed to responsible digital content distribution and maintaining community standards for viewers.

All grievances related to content classification, viewer safety, or platform services will be reviewed by the designated grievance team.

Monthly Compliance Report

In accordance with applicable regulations, ONE NXT may publish periodic transparency or compliance reports outlining:

Number of grievances received
Number of grievances resolved
Pending grievances
Actions taken regarding content-related complaints

Information Disclosure report for the month of FEB 2026 for the OTT Platform “One Nxt”.

S.No.	Grievances / Appeals and actions taken	Number
1	Grievances/appeals pending at the beginning of the month	0
2	Grievances/appeals received during the month	0
3	Grievances/appeals disposed out of (1) above	0
4	Grievances/appeals disposed out of (2) above	0
5	Grievances/appeals pending at the end of the month (1+2-3-4)	0
6	Classification of grievances disposed
6(a)	Grievances/appeals not related to Code of Ethics	11755
6(b)	Grievances/appeals related to Code of Ethics	0
	(i) Agreed to by the self-regulatory body and advisories issued to the publishers	0
	(ii) Not agreed to by the body	0
	(iii) Matters referred to the Ministry for modification, deletion or blocking of content	0
(iv)	Any other action taken	0
7	Compliance to advisories issued
7(a)	Advisories complied to by the publishers	0
7(b)	Advisories not complied to by the publishers and matters referred to the Oversight Mechanism	0